Q:  How come my country doesn't get _________?
(Fill in the blank with any piece of content on the Xbox LIVE Marketplace. That includes things like game demos, arcade games and content.)

A:  There is no easy answer as to why every region doesn't get every single piece of downloadable Xbox Live content. In short, there are many factors that influence content availability that we don't control.
If you've ever tried to take your lemonade stand worldwide you'd understand. What happens if a country has enacted a ban on lemon-derived products? Or what if my lemonade fails to pass a certification board? Or what if yellow-colored drinks are not allowed for public consumption? And do I need a license to use lemons from someone else's orchard? Welcome to the real world where unfortunately/fortunately there are a host of conditions that influence and regulate what you can and can't do.

Governments, politicians, laws, regulations, video game rating boards, the ins-and-outs of licensing, Copyright and other Intellectual Property laws and treaties - any one of which can directly impact where content is available and where it is not. For example, a publisher may rights to a game (or game characters) in some countries, but not others.

In every region we offer content these factors are unique. There is not one single Video Game Rating Board that governs the ratings each video game receives. The United States and part of Canada have the ESRB. Japan has CERO. Australia and New Zealand have varying forms of the OFLC (Australia OFLC / New Zealand OFLC). Germany has the USK. Roughly twenty-five European countries have the widely adopted PEGI. And so on and so on. Not all governments are the same. Laws are different. Regulations are different. Cultural preferences are different. And let's not even start in on the licensing model for the entertainment industry. As you can see it is a very complext space.

So if anything, don't take it personally. We want to offer up as much quality Xbox Live content that we can and we want the Xbox Live community to have access to as much of it as possible. Content is not region exclusive because we want it that way. Trust us. We don't like it any more then you do.

Q: Where is (insert game demo here)?
A: As a rule, I don't comment on game demos since I don't have access to the complete release schedule. What I can (and do) comment on is when the demos are received by the Xbox Live team and that they are going to be sent to the marketplace. I post the moment I know a demo/trailer is available for download.

Q: What the *&^$. Why was a demo/trailer/gamer picture/theme not released in my country? Why does one country always get things first?!
A: See first question.