Wired Magazine on Blogging

re: Wired Magazine on Blogging

StrikerF35 — Wed, 20 Feb 2008 19:44:08 GMT

You know who I would LOVE to see start a blog? Sony. That would be a gold mine. I bet it would become the most quoted blog in the gaming community.

Just think about it, you could go straight to the source for all your PR missteps.

re: Wired Magazine on Blogging

DarkBlades25 — Wed, 20 Feb 2008 19:44:08 GMT

Awesome mag cover,LOL

re: Wired Magazine on Blogging

xXdiceXoneXx — Tue, 03 Apr 2007 16:41:49 GMT

Blogging is the most unintelligent term commonly misused by average humans in the technology realm.

even worse these "corporate blogs" are nothing more than shallow PR tactics. Just look at all the "staff" comments relating to this one article.

Also, you want ever see the real issues being discussed. like the reply above me, it will always be watered down, legal dept. approved banter lined with marketing savvy.

I think I took a "blog" earlier this morning in my toilet...

why don't people call it what is.

A journal.

...or text.

this sums it up for me:

http://www.thebestpageintheuniverse.net/c.cgi?u=banish

enjoy.

re: Wired Magazine on Blogging

Anubis SG1 — Mon, 02 Apr 2007 13:35:13 GMT

I dont know why, but I expected at least some comment on the podcast after all the problems that people have commented on, but no, another everything is all peachy in xbox land no problems at all, no unhappy customers, no broken xbox's and no drm issues.

Looks like the whole xbox team have taken to burrying their heads in the sand until the problem either dissapears or they can ban anyone complaining.

re: Wired Magazine on Blogging

yo — Sun, 01 Apr 2007 21:43:46 GMT

Fast??? are you serious? Even after my 4 hour phone call to hear that I have to wait for a call to get my points refunded, I had to wait two weeks for the call back. I wasn't home, and called back, as instructed. It took another half hour for the customer rep to say they had codes which I were told were waiting for me.

Piss Poor customer service. Piss Poor work-arounds instead of fixes.

re: Wired Magazine on Blogging

Disgruntled over this issue — Sun, 01 Apr 2007 20:55:51 GMT

It's been fifteen months, and all us customer's get is a work-around that takes weeks to get our content back, and even then, it only deters people from supporting Xbox Live content. I don't understand why you can't just change serial number in the computer so that it recognizes our 'new' machine as ours.

We are all tired of the 'work-around' and want a solution. Why is this so hard to come up with one? The community has 52 pages of suggestions at xbox.com.

I, and others, feel that MS has no intention of fixing this, as it seems they only want to sweep it under the rug with every reply from Lucky13.

The only thing that is accomplished by this sort of thing is that you punish the legit, honest consumers, and as stated above, We are entitled to better than this. It's affecting the most hard-core of your consumers, yet it seems Microsoft doesn't care about that group of people.

Way to go, Microsoft.

re: Wired Magazine on Blogging

Parallax Abstraction — Sun, 01 Apr 2007 04:32:34 GMT

Mr. Hryb, I am the operator of The Broken Xbox Live Marketplace, a site which is attempting to inform Xbox 360 customers of the DRM issues which are unfairly affecting paying customers as a ham-fisted piracy prevention measure. I appreciate that you have finally acknowledged this issue (sort of) but your admission of that and the absolutely shameful grade of "customer service" your customers receive doesn't help us. The experience of dealing with your call centers has steadily declined and Microsoft is clearly not concerned enough about it to puts its considerable resources to work in improving it.

This DRM issue has existed since the launch of the 360 and Microsoft has done exactly nothing about it. It's unfair and treats your paying customers as little more than potential criminals. The poor quality of 360 hardware has caused many to experience this (in some cases like mine, multiple times) and with the launch of the Elite package, many more who have never experienced a failure will now run into this problem. It is sheer lunacy to think that those people will not be frustrated by the current haphazard workaround process as their reward for purchasing an expensive new upgrade. Even if the rumoured data transfer cable eliminates this problem for those who are upgrading, it still doesn't help the rest of us who have had defective machines.

I for one have no intentions of buying an Elite system until I know an intelligent and simple solution is available for this issue. Neither Nintendo nor Sony have policies like these for their online content and there is no reason for Microsoft to not change their policy so that it is fair for both your content partners and the people who make their releases profitable. If anyone here isn't aware of this issue or would like to know what you can do to tell Microsoft what you think, please check out my site:

http://brokenxblm .blogspot.com

We are entitled to better than this sir.

re: Wired Magazine on Blogging

Anubis SG1 — Sun, 01 Apr 2007 00:03:31 GMT

I am sorry for the double post, the site is acting very strange tonight.

re: Wired Magazine on Blogging

Anubis SG1 — Sat, 31 Mar 2007 23:00:14 GMT

Well look what happens when you complain about problems on the forums.

You have been banned from posting on the forums until 13 Mar 2159 9:30 PM. The reason for this ban is Other. Please return to participate in the forums after the ban has elapsed.

Major you keep saying about how much Microsoft cares, respects and listenes to its customers, but when people complain they have had nothing but problems with the 360 such as having 4 in 7 months due to breakdowns, not being able to get points credited back, not geting replys to emails phone calls or even snail mail, you then add insult to injury by banning them from the forums for complaining about the disgusting service that has been provided.

The above ban is disrespectfull in the worst possible way, I know of no company that would have the arrogance to treat customers in this way.

Maybe you could come up with an answer to the above, as I am sure Many Xbox users and potential customers may be interested.

re: Wired Magazine on Blogging

Abnubis SG1 — Sat, 31 Mar 2007 22:38:50 GMT

Also dont complain about it on the Xbox forums or you will get treated in a totally disrespectfull way, like I have

You have been banned from posting on the forums until 13 Mar 2159 9:30 PM. The reason for this ban is Other. Please return to participate in the forums after the ban has elapsed.

Thats a great way to treat people that buy your product and then have problems with it, All I keep hearing is how Microsoft care about its customers and listen to them, but then you get this kind of treatment, its totally disgusting and dissrespectful, maybe you could comment on the reason people get treated like this for complaining about having to get 4 xbox's because they constantly keep breaking, or do you think thats fair and ok?

re: Wired Magazine on Blogging

Photolysis — Sat, 31 Mar 2007 21:10:35 GMT

@Larry:

As mentioned above, one of the problems is that no matter how many users howl in protest over the state of their live content and the current situation they are forced in to, Microsoft has not said the magic words:

1) We acknowledge there is a problem in the DRM system we use on LIVE content

2) We have implemented a temporary workaround to help the situation, which requires you to phone support (this is not good enough for a permanent solution and has not been well publicised)

3) We are working on/finalising our proper solution, and hope to have it implemented by X

One thing I hope we can both agree on (pretty much every single consumer who has been affected by it would also agree), is that the way the situation has been handled has been terrible. Even if you can't say that publicly for various reasons, I hope you can take a good, honest look at the situation, how long people have waited for a clumsy, inelegant, and frustrating fix, and say to yourself "It's not good enough and our customers deserve better"

Knowing the exact magic phrase to say to CS would be useful, but likewise it would also be useful to know if it applies to:

1) Those that have had their console stolen (no proof of repair/replacement)

2) Those that have taken their faulty console back to their vendor

3) Those that upgrade their 360 to a newer model, or otherwise replace their existing 360

There may be a lot you can't say, but answering the questions asked above would be a big help, and a good start.

re: Wired Magazine on Blogging

Anubis — Sat, 31 Mar 2007 20:12:00 GMT

Great News, Could you please make sure that this will apply to the UK, as I gave up in the end trying to get credited back, after console 1 broke it took 2 weeks and 5 calls + 3 fax's to get credit, its far too much trouble, which is why I gave up trying to get credited back for machines 3 & 4

re: Wired Magazine on Blogging

Dageham sonic — Sat, 31 Mar 2007 19:44:56 GMT

thaks major that would be a big help im expecting a call back monday so i can tell them then and hopefully it will be resolved.

re: Wired Magazine on Blogging

Sat, 31 Mar 2007 19:18:48 GMT

The ending to the article is interesting. I've heard rumors about this before, so it looks like it is true.

I understand that a company should monitor and try to control their image, but keeping crazy detailed logs about what every journalist does and who they think they are in contact with is extremely creepy.

re: Wired Magazine on Blogging

Major Nelson — Sat, 31 Mar 2007 16:09:31 GMT

I wish our customer service was better...they are making steps to fix it..and we know we're not there yet. I wish I could move things along faster over there. I really really do. Regarding the DRM issue, I'll see if I can get the exact name of the issue so when you call up and say it, they can look it up in their system and know exactly what do to.

re: Wired Magazine on Blogging

Dagenham Sonic — Sat, 31 Mar 2007 14:41:05 GMT

"What *specific* DRM issue are you speaking of? If this is the one with refurb boxes boxes and not being able to use the content if you are not connected to live, a call to support will fix that"

i know its not your fault major but i was wondering if i can quote you on that when i ring customer service for the 8th time trying to get my points refunded. maybe they will actually do something if they see what you typed.