Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

re: Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

SidearmS — Wed, 20 Feb 2008 19:44:08 GMT

Holy Sh!t. Thanks for this.

XBox - "Quite Frankly, Unacceptable"

re: Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

DarkRuler4Life — Wed, 20 Feb 2008 19:44:08 GMT

whoa, a show posted thats not on sunday, im shocked, but downloading ASAP, thanks Major

re: Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

Wolfanoz — Tue, 10 Jul 2007 20:00:11 GMT

Gotta love Peter. Apology accepted.

Here's to the future!

re: Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

Shaun (Gamertag: Shaun RW) — Tue, 10 Jul 2007 14:09:09 GMT

Me again!

I just got through to a call centre after waiting on hold for 45 minutes.

They now told me that "you should receive your console during the course of next week"

I asked to speak to a supervisor as I was told to do this after 25 working days, and they could then escalate this

I got told that I can't speak to a supervisor now as there isn't one there that speaks English, only German (apparently there are a lot of staff "on holiday")

If I want to speak to a supervisor that speaks English then I was told that I will have to try again and I might get put through to one of the call centres where there is an English speaking supervisor (there are 4 different call centres)

Unbelievable

I am writing these because I hope people are reading this if they are thinking of buying a 360. Yes, the warranty extension is good, but the way you get treated by Microsoft is disgusting.

Shaun (Gamertag: Shaun RW)

re: Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

kittridge — Tue, 10 Jul 2007 13:44:26 GMT

Glad to hear it. Especially since I've had two RRoD and just this past evening a persistent "unplayable disc" issue that renders my $1000 game collection useless.

Unfortunately, this extended warranty DOESN'T COVER "unplayable disc" problems, despite the fact that they are obviously a result of a DVD drive malfunction, likely of the same kind liable for hundreds of thousands of scratched discs. And yes, my 360 is just barely over a year old. $50 repair and a turnaround time of 2-4 weeks (after the 5-7 days it will take to receive my shipping package). Super..

Regardless, good move. It's just ironic that I find myself wishing the darn thing would have red ringed.

re: Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

Shaun (Gamertag: Shaun RW) — Tue, 10 Jul 2007 12:54:01 GMT

Customer support has not been avaliable all day in the UK, it is either busy (engaged tone) or just rings and rings until it hangs up.

Nice statement Microsoft, but sort out your customer support!!!

re: Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

Shaun (Gamertag: Shaun RW) — Tue, 10 Jul 2007 08:52:04 GMT

Just to follow up my post on page 10, I still haven't got my console, and since then have been guaranteed that my console would ship on Monday (it didn't).

They still can't tell me what's going on and I have phoned twice today so far, and at the part where they put you on hold to find out what's going on with your console they cut me off.

I hope other people are having more luck than me. 25 working days is today, and there's still no sign of when I might get my console back. I was hoping to have it back for my birthday on Thursday too.

Shaun

(Gamertag: Shaun RW)

re: Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

Joshua — Tue, 10 Jul 2007 05:31:41 GMT

Thanks i thought it was something i did.... so this means microsoft will what to the console that have the 3 lights of death

re: Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

Sanclus — Mon, 09 Jul 2007 21:08:10 GMT

This is nice, but why specify the three red lights? I have been extremely careful with my 360 since launch and it stopped showing any video. There were no error messages or lights, just no video output. Why is my warranty not extended? Sorry, but this is a lukewarm gesture on the part of Microsoft. I still do not understand why I have to pay for a manufacturer's defect that I had no part in causing. I just called Microsoft after waiting for 8 business days. (the time they have had my console) They now informed me that due to the new warranty extension (which apparently does not apply to me) the repair time is going to be longer than the 4-5 business days that I was quoted when they were asking for my repair fee payment. I have been a loyal Xbox, Xbox 360 and Xbox live customer for 6 years , but that does not seem to count despite the carefully worded statement by Peter Moore.

re: Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

Armando — Mon, 09 Jul 2007 19:39:12 GMT

the link to download the show dont work anymore!!!!!

new link????

re: Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

Air Cooled — Mon, 09 Jul 2007 07:14:54 GMT

Shame for me, my 360 died yesterday, now out of warranty. Unfortunately I got one light not three, so I still have to pay :o(

re: Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

Necroscope — Mon, 09 Jul 2007 03:48:04 GMT

The warranty only covers the 3 red lights.

I had 3 red lights. Call support. They walked me through all the trouble shooting. At the end of the trouble shooting I was getting one red light most of the time and 3 red lights only occassionally. Guess what, out of warranty. Repair is $139.99, but for me they will do it for $99.

Complete and utter bull5hit.

re: Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

a2yroldboy — Sun, 08 Jul 2007 16:03:01 GMT

I had every intention that if my console failed cause of the red rings, I was going to cancel both my accounts for live.. now at least I have some peace of mind

re: Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

a Frisky Dingo — Sat, 07 Jul 2007 23:58:39 GMT

thinking about your podcasts major I have a request. I don't like 75% of the content in most podcasts, I listen mostly for comments on current events and an occasional interview. The only interview I've liked lately is the shadowrun, there seem to be too that deal with uninteresting people and games, too many sucky games that you interview about.

I also HATE the after show. Why do I have to search for the delay to find it? If it has to be at the end of the show why does there have to be all the dead time in between it so I have to skip back and forth to the beginning?

I think you should say everything you want to say about current events and response to us at the beginning so people like me don't have to find out you've answered our questions in some random part of the show.

re: Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

Offishall — Sat, 07 Jul 2007 20:06:57 GMT

I think Microsoft deservers some pretty big ups for this step, as such I blogged about it, like it means anything :)

re: Show #233 The one with Peter Moore on the Xbox 360 enhanced warranty

a Frisky Dingo — Sat, 07 Jul 2007 19:53:14 GMT

I'm very appreciative that you guys responded to the complaints with this problem, but I wish you guys would respond to things before they get out of hand like this.

For example, Many of us have spoken out about the problems those of us who have had to send in our 360s and get different ones have to deal with with the drm "online only" problem. We have spoken out about this since launch and this still hasn't been resolved. Apparently there hasn't been enough "noise" in this area for you guys to do something about it, and it's a shame because the problem happens to the people who have already had to suffer through one or more xbox 360 failures and send them in.