Xbox LIVE Holiday Performance

re: Xbox LIVE Holiday Performance

Number 905 — Wed, 20 Feb 2008 19:44:08 GMT

I would hope that there is either a range of titles to choose from, or that the free game is an upcoming title. I cannot imagine most being happy at about a popular, and therefore widely owned, game being free.

That being said, Omega Five? Please?

re: Xbox LIVE Holiday Performance

litheon — Wed, 20 Feb 2008 19:44:08 GMT

If you're having problems commenting please email litheon at majornelson dot com, some new hardware we have in place seems to be causing some issues. You should be able to work around it by adding a query string to the end of the page, and posting a comment from there. Such as: www.majornelson.com/.../xbox-live-holiday-performance.aspx

Sorry for the inconvenience.

re: Xbox LIVE Holiday Performance

Wanton Inc — Fri, 11 Jan 2008 01:49:12 GMT

I too am getting tired of the performance as of late. I have been trying to download new rock band tracks and it won't log in to XBOX live. It just goes into a permanent loop. It starts like it's going to login and then it goes back to asking me if I want login to XBOX live. If I wanted these problems I could just use the PS3.

re: Xbox LIVE Holiday Performance

veegore127 — Fri, 11 Jan 2008 01:37:27 GMT

Live down again (cannot connect for more than a few seconds... long enough to learn that a few friends are actually on-line).

I used to be a gold member until my subscription ran out and I haven't been able to get on-line to enter my new pre-paid subscription!!! Not that paying for gold me do me any good now....

re: Xbox LIVE Holiday Performance

Oatmeal25 — Thu, 10 Jan 2008 16:18:21 GMT

I'm sure everyone is frustrated that LIVE has been unreliable for over 2 weeks.

I'm curious if the problem is hardware, software, bandwidth and/or an attack on the servers.

Whatever the problem is I hope it's fixed soon and/or we get an update on the issues and an estimate of when it will be fixed.

re: Xbox LIVE Holiday Performance

Cronan — Thu, 10 Jan 2008 11:47:28 GMT

Still seeing problems every night in the UK - as soon as it hits 10pm GMT, COD4 becomes unplayable, match-making stops working, icons and dialogs on the blades start playing up, etc etc etc.

C'mon Major, what is going on? Is there someone working on this?

re: Xbox LIVE Holiday Performance

UkMlgPro 1 — Thu, 10 Jan 2008 11:20:56 GMT

Thanks I have been with xbox live for 3 out of the 5 years and am pleased to say i am happy with the service most of the time and carnt expect it to run smooth all the time i run alot of web servers so i no the fealing :p.

Thanks for keeping us up to date

re: Xbox LIVE Holiday Performance

Uncle Chase — Thu, 10 Jan 2008 02:46:28 GMT

You think that we could get a service that worked?!?! How bout a year free instead of a little 4 dollar free game?!?!?

This lack of service on Xbox Live is utterly uncalled for. Can someone at least at Xbox get off their ass and type up something to tell the people that pay hard earn money for a service that only works when they (MS) wants it to work......tell the people that pay you whats going on....we are your boss...without us buying your Xbox live service....your games and all the other things you sell us...without us buying these things you're living on the streets.....

re: Xbox LIVE Holiday Performance

Byteh39d — Thu, 10 Jan 2008 01:38:04 GMT

Oh, and somebody might want to re-re-re-re-re-re-(etc.)-re-engage the support crew, suprisingly enough, XBL is on the fritz again despite the cheery "Up and running" status.

re: Xbox LIVE Holiday Performance

Byteh39d — Thu, 10 Jan 2008 01:36:08 GMT

Oh, and somebody might want to re-re-re-re-re-re-(etc.)-re-engage the support crew, suprisingly enough, XBL is on the fritz again despite the cheery "Up and running" status.

re: Xbox LIVE Holiday Performance

Byteh39d — Thu, 10 Jan 2008 01:32:10 GMT

Capp00's comment is right on: XBL has NOT been right since the December update, there are no two ways about it. COD4 has definitely been affected.

The update aside, does it really take two weeks to increase capacity? Is all of Xbox management jerking around at CES? What are people doing there? Crossing their fingers every time they "fix" things? "Hey, here's an idea ... if we don't do anything may be some of them will go away!".

It's a fee-for-service program like the phone company or cable TV. If those services are not working, I call and get a credit for the downtime. Try that instead of the silly free arcade game (pretty weak offer).

re: Xbox LIVE Holiday Performance

Enforcer211 — Thu, 10 Jan 2008 01:20:50 GMT

It's been over 16 days since the "intermittent issues" with XBOX LIVE have started and it's still nearly impossible to do matchmaking in COD4 during the hours of 7-10pm EST. During peak periods, when most people want to play, it's nearly unusable. Can someone at Microsoft put out an honest explanation of why the service is still not working correctly? Please just come out and tell your customers what's really wrong with the service and give an honest estimate when the issues will be completely fixed. At least we'll know you people are serious about fixing the problems and not just making ridiculous statements about only "some users" having problems. EVERYONE on XBOX LIVE is being affected; I have not met a single player online who hasn't had connection problems.

Providing regular updates on what's really wrong and what's being done to fix it would go a long way...

re: Xbox LIVE Holiday Performance

trnsfrguy — Wed, 09 Jan 2008 20:30:03 GMT

Your comments on Engadget's podcast is pure crap. Xbox Live is fixed minus a few burps ??? The service is still a mess ! Just fix it already !!!

re: Xbox LIVE Holiday Performance

KNOWLEDGExPOWER — Wed, 09 Jan 2008 04:34:10 GMT

FIX IT ,,, FIX IT ,,,FIX IT ,,FIX IT ,,FIX IT!!!!!!!!!!!!!!!!!!!

re: Xbox LIVE Holiday Performance

Capp00 — Tue, 08 Jan 2008 17:34:59 GMT

@AblativMeatshld

You are calculating assuming that the problem has only been around for barely 2 weeks. That is incorrect. Problems started happening the day of the December Update (Dec 4th). It has not worked right 100% of the time since then, so we are looking at over a month...so far...that it isn't working right. The problem still isn't fixed so I don't feel that we would be wrong in requesting the points instead of a game we already have or one we don't want. The longer the problem persists, the less valuable getting an Arcade Game seems. It will get to a point where they will have to start compensating on Xbox Live Subscriptions. Like, extend the subscription for a month or two at no extra cost, or knock 10 bucks off the renewal price.

Lets say they give us a game, that is 800 MS points, but its directed to the place they want it to go. But, they could give us those 800 MS points and let us spend it on a game of our choice, or a new Theme, some gamer pics, maybe some DLC for a different game we already own, etc..

re: Xbox LIVE Holiday Performance

fraggin phun — Tue, 08 Jan 2008 04:01:32 GMT

Immediately after the message was released I was about to post an indignant comment with some of the same points that other people have since expressed so well.... what do I care about an arcade game I'll never play, I just want my multiplayer time back... maybe the service wasn't down system-wide, but for many people it was down and for many (most?) others it may not have been down but it sure was unusable (which is almost worse because you sit there waiting and wasting time)... this still isn't a real apology or offer of compensation (it's to celebrate live's success after all!).

At first I didn't post because I couldn't, because of the forum's hardware, software or whatever problems. Then I didn't because I thought it was pointless anyway. What else should I expect? Of course the marketing and PR spin machine is going to be in full overdrive on this. They can't afford to be completely upfront. Sure it would be refreshing for them to step up, but realistically that won't happen. Live is caught in a no-win situation. I know how these things work, to offer a more direct form of official compensation would be too much of an admission of massive service issues, would set too much of a precedent for next time, and would open themselves up too much to the competition and to critics. So far the live problems have been amazingly absent from mainstream media (in Canada at least, I did see the Sky News report though), so perhaps the strategy is working. I haven't listened to it myself yet, but I heard the podcast was much more upfront, which is encouraging. Maybe mainstream media don't listen to podcasts much yet.

I suppose the best we can hope for is that they'll take all the extra revenue from the new members and sink it directly into new infrastructure and better planning to support the growing member base. That's assuming the last 2 weeks haven't scared all the new people (and some old people) away already.